Privacy Policy

Australian TerraFirma Group Pty Ltd (ABN pending) (ATF Group, we, us, our) values and respects the privacy of the people we deal with. ATF Group is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information in connection with our land development, civil engineering, construction, and project management services, and how we maintain the quality and security of your personal information.

What is personal information?

"Personal information" means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:

• full name and title;
• mailing or street address;
• email address;
• phone number and other contact details;
• date of birth (where relevant for identification purposes);
• business name, ABN and professional credentials;
• financial and payment information;
• information related to project sites, land parcels, and development applications;
• records of correspondence, enquiries, and service requests; and
• any other information you choose to provide to us.

How do we collect your personal information?

We collect your personal information directly from you when you:

• contact us by phone, email, or through our website at www.atfg.com.au;
• interact with us in person at our offices or on project sites;
• engage us for land development, civil engineering, construction, or project management services;
• submit an enquiry, quote request, or proposal via our website or other channels;
• participate in surveys, consultations, or community engagement activities;
• subscribe to our communications or mailing list;
• apply for a position with us as an employee, contractor, or volunteer; or
• enter into a contract or agreement with us.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, including from:

• referees or previous employers (in the context of recruitment);
• government authorities, councils, or regulatory bodies in connection with development approvals and planning matters;
• project partners, joint venture parties, and subcontractors;
• credit reporting agencies and identity verification services; and
• publicly available registers and databases (e.g. ASIC, land title registers).

We collect your personal information from these third parties to verify your identity, assess your suitability for a project or employment role, or to fulfil our contractual and legal obligations.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including to:

• provide you with land development, civil engineering, construction, and project management services;
• respond to your enquiries and requests;
• prepare and manage project proposals, contracts, and documentation;
• process payments and manage financial accounts;
• comply with our legal, regulatory, and contractual obligations;
• conduct recruitment and manage employment relationships;
• improve the quality of our services and business operations;
• communicate with you about projects, updates, and relevant services; and
• conduct marketing and business development activities (where you have consented or where permitted by law).

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information, including to:

• our subcontractors, suppliers, and project partners involved in delivering services to you;
• government authorities, councils, and regulatory bodies (e.g. for development applications, occupational health and safety compliance);
• our professional advisors, including legal, financial, and insurance advisors;
• our IT systems and software providers;
• financial institutions and payment processors; and
• any other parties with your consent or as required or authorised by law.

Transfer of personal information overseas

Some third-party service providers we engage — in particular, cloud-based software and IT service providers — may store or process data on servers located outside Australia. Where we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that appropriate data security and privacy practices are maintained, and we will only do so where permitted under the Privacy Act.

How do we protect your personal information?

ATF Group takes reasonable steps to ensure that the personal information we hold about you is kept confidential and secure, including by:

• maintaining physical security measures at our offices and project sites;
• restricting access to personal information to personnel who require it to carry out their duties;
• implementing technological security measures such as password protection, encryption, and firewall software;
• using secure cloud-based document and project management platforms; and
• regularly reviewing and updating our security practices.

Online activity

Our website (www.atfg.com.au) may use cookies and website analytics tools to help us understand how visitors use our site and to improve our online services. Cookies are small data files placed on your device that help us recognise return visitors and improve your browsing experience. You may disable cookies through your browser settings, but this may affect the functionality of our website.

We may also use analytics services to collect anonymised data about website traffic and usage patterns. This data is generally not linked to your identity.

Direct marketing

We may send you direct marketing communications about our services and industry updates if you have requested or consented to receive such communications. You may opt out of receiving marketing communications from us at any time by contacting us using the details set out in the 'How to contact us' section below, or by following the unsubscribe instructions included in the relevant communication.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means we will only retain your personal information for the duration of your relationship with us, or as required by applicable laws (for example, record-keeping obligations under taxation, workplace health and safety, or building and construction legislation).

How to access and correct your personal information

ATF Group will endeavour to keep your personal information accurate, complete, and up to date. If you wish to access or correct the personal information we hold about you, please contact us using the details below. We will respond to your request within 30 days and will handle the request in accordance with the Privacy Act.

We may decline a request for access or correction where permitted under the Privacy Act. If we decline, we will provide written reasons.

Links to third-party sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and we encourage you to read their privacy policies. Third-party websites are responsible for informing you about their own privacy practices.

Inquiries and complaints

For complaints about how ATF Group handles, processes, or manages your personal information, please contact us using the details below. We may require proof of your identity and full details of your request before we can process your complaint. We will aim to respond to your complaint within 30 days.

If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to lodge a complaint.

How to contact us

If you have a question or concern regarding our handling of your personal information or this Policy, please contact us:

Australian TerraFirma Group

Website: www.atfg.com.au
Email: gaz18@atfgproperty.com.au
Post: Privacy Officer, Australian TerraFirma Group, PO Box 262, Bulimba QLD 4171, Australia

This Policy may be updated from time to time. The current version will always be available on our website.